Terms and Conditions

I.
GENERAL
These General Terms and Conditions (hereinafter referred to as „GTC“) govern the relationship between the business company Aviation Insider LTD. (hereinafter referred to as “Seller”) and customers of the Seller (hereinafter referred to as “Buyer” or „user“). The Buyer is obliged to get acquainted with this General Terms and Conditions and agree with them before ordering any goods from Buyer.

The GTC shall be applied to the entire Aviation Insider website, to all of the services and products (things) offered and provided by Aviation Insider LTD. (hereinafter referred to jointly as “goods”). For the avoidance of doubt the Seller proclaims that goods shall mean for the purposes of the GTC and the contract also a service or a digital content supplied by the Seller to the Buyer (primarily through access to the Seller’s databases). By making the purchase of any goods, the Buyer agrees with these GTC.

II.
GENERAL INFORMATION
The Seller shall acknowledge the receipt of the Buyer’s order without undue delay by means of an email message.

Information about goods and prices presented by the Seller is binding except for obvious errors. All displayed prices are final (including VAT where applicable). Other taxes, where applicable, such as import duties and the cost of delivery of goods, are not included in the prices.

The purchase contract may be entered into in English. The purchase contract (including GTC) is entered into at the time of receipt of the payment by the Seller from the Buyer.

The Seller is entitled to contact the Buyer prior to the shipment of his/her order. This includes problems with information received or not received from Buyer’s order (the Seller may require additional information) and any issues the Seller discovers related to information about goods, availability, or pricing. The Buyer may cancel the order, without penalty, prior to its shipping, for a full refund of the purchase price, less any bank charges incurred by the Seller.

Payment terms are within Seller’s sole discretion, and, unless otherwise agreed, payment must be made at the time of purchase. Payment may be made by credit card, wire transfer, or some other prearranged payment method. The Buyer is solely responsible for entering true, correct and full billing + contact details at the time of placing an order, especially with regard to the country of residency and the VAT status (VAT number if applicable) of the Buyer. The Seller does not require any fees depending on the payment method.

III.
DELIVERY OF THE GOODS
In general, the Seller shall attempt to deliver the goods to the Buyer complete, within 15 working days as of the confirmation of the order, unless stated otherwise as to the respective goods and with regard to the shipping method selected by the Buyer. If the status of goods is “in stock”, the Seller shall dispatch the goods within 2 working days. The Buyer shall accept the goods and pay for it. The Buyer shall check the goods immediately after the delivery of the goods. Digital content purchased by the Buyer shall be made available to the Buyer by the Seller immediately after the receipt of the payment.

If so requested by the Buyer, the Seller shall confirm in writing the extent and the duration of the Buyer’s claims from liability for defects and the manner in which the Buyer can exercise his/her rights following from the liability.

Shipping and handling fees are based on the size and weight of the order and the shipping method which the Buyer chooses for the delivery of the order. Delivery dates stated above (time required for delivery) are estimates only. The Seller shall not be responsible for delays in deliveries by a shipping carrier as it can not influence these factors. For international orders, the Buyer is responsible to pay all taxes, duties, and brokerage fees, which are in addition to shipping and handling charges applied to the order. The Buyer is solely responsible for correctly stating his/her VAT tax domicile for the purpose of VAT (Value Added Tax) application.

IV. 
WITHDRAWAL
The Buyer may withdraw from the contract within 14 days from the takeover of goods or the last part of the delivery, regardless of the method of receipt of the goods or payment.

The Buyer may withdraw from the contract anytime before dispatch of the goods by the Seller.

The Buyer shall send or hand over the withdrawal from the contract to the Seller at latest within 14 days as of the takeover of the goods. The Buyer is not obliged to state the reason for the withdrawal from the contract. To facilitate communication, the Buyer shall state in the withdrawal from the contract the date of purchase or contract number/sales receipt, bank account and the method of returning the goods which the Buyer chose.

The Seller shall return to the Buyer the amount corresponding to the full price of the goods and paid the cost of its delivery (hereinafter referred to as “the Respective Amount”) within 14 days as of the date of delivery of withdrawal from the contract (hereinafter referred to as “Return Period”). The Respective Amount shall be returned in the same way as the Seller received the payment from the Buyer. If the Seller offered several options for certain delivery method, the Seller is obliged to reimburse only the cheapest one. The Buyer shall return the goods to the Seller at latest within the Return period as well. The goods shall be returned to the Seller complete, preferably in the original packaging and it shall not show signs of wear or damage. If the value of the goods was decreased through the handling or disposition of the goods by the Buyer in a manner which was not necessary with regards to the nature and features of the goods, the Seller is entitled to claim a compensation for the decrease of the value of the goods and set it off against the Respective Amount. The same rule shall be applied if the goods were damaged.

The cost of returning the goods shall be borne (in case of the withdrawal) by the Buyer. The Seller is not obliged to return to the Buyer the Respective Amount unless the Buyer already returned the goods to the Seller.

Exceptions: The right to withdraw from the contract shall not be applied to contracts for the supply of digital content if it is not supplied on a tangible medium and the delivery of the digital content takes place, at the Buyer’s express and informed the previous request, before the end of the withdrawal period. The Seller proclaims that it supplies digital content only without tangible medium and the delivery of the digital content before the end of the withdrawal period can take place through Aviation Insider LTD website only at the Buyer’s express and informed the previous request. Therefore if the Buyer orders the supply of digital content through Aviation Insider website and the delivery of the digital content takes place before the end of the withdrawal period, the Buyer is not entitled to withdraw from the contract.

The delivery of the form for withdrawal sent by the Buyer shall be acknowledged by the Seller without undue delay by means of an email message or in writing.

V. 
LIABILITY FOR DEFECTS
The Seller shall be responsible for the defects of the goods  (e.g. if the goods do not have agreed or reasonably expected features, the goods are not complete, the quantity, measure, weight do not correspond with legal, contractual or pre-contractual conditions).

If a defect is regarded as a fundamental breach of the contract (no matter if the defect is repairable or irreparable) the Buyer may notify the defect and require (according to his/her choice)

removal of such defects by delivery of new goods without defects or by delivery of missing goods; or

removal of such defects by their repair; or

reasonable reduction of the purchase price, or

refund of the purchase price on the basis of withdrawal from the contract.

The breach of contract is regarded as fundamental if the party in breach while entering the contract, knew or should have known that the other party would not enter into the contract, if he/she would have anticipated the breach of the contract.

If a defect is regarded as a non-fundamental breach of the contract (no matter if the defect is repairable or irreparable) the Buyer is entitled to require removal of the defect or reasonable reduction of the purchase price.

VI. 
BUYER’S RIGHTS FROM LIABILITY FOR DEFECTS AND WARRANTY 
The Seller is liable for defects occurred after takeover of the goods within 24 month warranty period or at the time of usability stated in advertising, on the packaging or in the attached instructions.

The Buyer is entitled to assert claim following from the liability for defects upon the Seller at the latest within two years as of the takeover of the goods. The Buyer is entitled to require to have the defects repaired free of charge or to obtain reasonable reduction of the purchase price; if it is not inappropriate to the nature of the defects (especially if it is not possible to repair the defect without undue delay) the Buyer may require supply of new goods without defects or a new part without defects.

If removable defect occurs repeatedly after the repair (the third complaint for the same defect or the fourth complaint for the different defects) or if the goods have more defects (at least three defects at the same time), the Buyer is entitled to claim reasonable reduction of the purchase price or exchange (replacement) of the goods or he/she can withdraw from the contract.

In case the repair or replacement of the goods is not possible, the Buyer may require full refund of purchase price on the basis of withdrawal from the contract.

The Seller is not obliged to meet the Buyer’s claim, if the Seller proves that the Buyer has known about the defects before takeover or the defects has been caused by the Buyer.

The Seller is not liable for defects which occur as a result of wear and tear or failure to follow the instructions.

VII. 
CLAIM SETTLEMENT
The Buyer is obliged to send a notice of defects (complaint) to the Seller or to the person designated for repair without undue delay after detection of defects. By doing so in writing or electronically, the Buyer should state his/her contact information, description of the defect and the choice of claims under Section V. and VI. Online form is available here.

The Buyer is obliged to inform the Seller which claim he/she has chosen when he/she notifies the Seller of the defects or without undue delay after sending this notice. The change of asserted claim without the Seller’s consent is possible only if the Buyer required repair of the defect, which turned out to be irreparable.

If the claim following from the fundamental breach of contract is not chosen by the Buyer on time, the Buyer shall have only claims following from the non-fundamental breach of contract.

The Buyer shall prove the purchase of the goods (preferably by the receipt) upon notification of defects. The period for settling the complaint is running as of the date of delivery of the defective goods to the Seller (or to the place designated for repair). The goods shall be packed by the Buyer in such a manner as to preserve and protect the goods. The goods shall be clean and complete.

The Seller shall immediately, but not later than within three working days, decide on the complaint or as the case may be that it is necessary to make an expert opinion. The Seller shall notify the Buyer of necessity of the expert opinion.  The Seller shall settle the complaint, including the removal of defects, without undue delay, at the latest within 30 days, unless agreed otherwise with the Buyer. The failure to fulfill this duty shall be regarded as fundamental breach of contract.

If the Seller refuses to remove the defect, the Buyer is entitled to require reasonable reduction of the purchase price or to withdraw from the contract.

The warranty period shall be prolonged by the period running as of the notification of defects (complaint) to its settlement (or until the time the Buyer was obliged to pick up the goods). If the goods or their parts are replaced by the new goods the liability for defects of the Seller shall be the same as in case of the new goods or their parts.

VIII. 
MISCELLANEOUS
PRIVACY & SECURITY POLICY

Personal Data Security

The Seller recognizes the importance of protecting Buyer’s privacy. Any registration, personal, or other information Buyer shares with the Seller is securely managed and safeguarded.

To maintain the accuracy of the Personal Data, as well as to prevent unauthorised access and ensure the correct use of Personal Data, the Seller has implemented appropriate physical, technical, and administrative measures to safeguard and secure the Personal Data we collect.

For example, the Seller uses Secure Socket Layer (SSL) protocol—an industry standard for encryption over the Internet—to protect in transmission the Personal Data collected online. All electronic Personal Data that Seller maintains is securely stored and further protected through our use of appropriate access controls.

Disclosure and Transfer of Personal Data

No personal financial information (for example credit card numbers) are in any way handled or stored by the Seller (the Seller do not come into contact with Buyer’s credit card information – all payments made through eShop are processed directly by contractual banks, not by the Seller).

None of the above mentioned information is provided to other parties unless below cases.

GDPR
Declaration on the processing of personal data under Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), (hereinafter referred to as “GDPR“).

This document contains more detailed information related to the processing of your personal data within the provision and management of products of the company Aviation Insider LTD email: info@aviationinsider.co.uk.

The purpose of the document is particularly to inform you what personal data about you we will process since 25 May 2018, for what purposes, in what manner and based on what legal title we will do so, who else can process your personal data with or without your consent, where and how you can get information about your processed personal information and what your rights are in the area of personal data protection.

1. Personal Data Controller

The company Aviation Insider LTD, email: info@aviationinsider.co.uk (hereinafter referred to as the “Controller“) hereby informs you, in accordance with Article 12 and following GDPR, about the processing of your personal data and about your rights.

2. Scope and Purpose of the Processing and Legal Basis of the Processing

We process your personal data for the purpose of concluding a contract, managing a contract, or for negotiating or changing a contract carried out on the proposal of the data subject. In such a case, personal data are processed only to the extent necessary for the conclusion and performance of the contract. These include, in particular, products concerning the preparation for tests of EASA-FCL and test of FAA, furthermore the sale and offer of products, merchandise, electronic books, textbooks, tests available at https://www.aviationinsider.co.uk/ and other products.

For the above stated purposes, the provision of your personal data is voluntary, however it is necessary for the conclusion of the contract, its subsequent administration, where the provision of personal data serves here primarily for the unambiguous and unmistakeable identification of the data subject.

Personal data are processed to the extent to which the relevant data subject has provided them to the Controller, this namely in connection with the conclusion of the aforementioned contractual legal relationship with the Controller or with the fulfillment of the statutory obligations of the Controller, in particular the relevant laws to ensure the obligations laid down by the tax and related laws.

The processing of your personal data is also necessary for the purposes of the legitimate interests of the Controller or of a third party, except in cases where your interests or fundamental rights and freedoms requiring the protection of personal data prevail over such interests, especially if the data subject is a child. This may be the case for legitimate interests: the debt recovery on the data subject (customer), other customer disputes (e.g. reclamation), securing of evidence for the case of necessity to defend the rights of the Controller, debtor records and records of the misusing of access data or products offered by the Controller.

If you have given a voluntary consent, then we process your personal data for marketing purposes as well, if we have a granted consent from you. You can revoke your given consent at any time, even in its individual parts, in your profile on the website of the Controller or by telephone on the phone +44 (0) 20 3287 1013, in writing by e-mail to info@aviationinsider.co.uk or at the Controller’s registered office address.

The Controller also uses the services of Google Analytics, Google Adwords, Sklik, Bing, Quora, Hotjar / Smartlook and Smartsupp for the purposes of marketing or advertising targeting. By browsing of these websites, you consent to the use of these services.

3. Recipients of Personal Data

In order to ensure the proper operation of the company Aviation Insider LTD. and be able to provide you with quality and proper service, other third parties have access to your personal data. These are, in particular, IT service providers (the owner of the servers on which the data are stored), law and accounting offices and other persons who provide services to Aviation Insider LTD. and with whom we, of course, have a concluded written contract on the processing of personal data in order to protect your personal data.

The Controller further states that your personal data may be accessed by the state authorities within the framework of fulfilling the legal obligations stated by the relevant legal regulations.

4. Categories of Personal Data That Are the Subject Matter of Processing

addressing and identification data serving to the unambiguous and unmistakeable identification of the data subject (e.g. name, surname, permanent address)

data enabling the contact with the data subject (contact details – e.g. phone number and e-mail address)

other and descriptive data (registration date and last login date)

operational and location data
These are data processed for the purposes of fulfilling of the contract (user login, issues with the providing of service etc.).
These are in particular the following data:

date and time of login to the web, or server,

IP address

browser

http user agent

In the case of mobile applications (the system iOS, Mac, Android, Windows):
date of activity

type of activity

version of the used application

type of device

version of device operating system

IP address

DNS

UID (unique identifier that serves to verification of the user, device, and application).

  1. Method of Personal Data ProcessingThe Controller processes personal data both manually and automatically, and keeps the records of all activities, both manual and automated, in which processing of personal data occurs.6. Time of Personal Data StoringWe keep your personal information in compliance with legal regulations for the duration of the contract so we could provide you with our services. Upon termination of your contract or the obligations arising from it or related to it, we have your data stored for a period of time that is required and stated in the relevant legal regulations, particularly tax and accounting laws, and further in accordance with general limitation periods.If you have provided the consent towith sending of business and marketing messages, this consent is valid for the duration of the use of the products and services of the Controller, as well as for the period of the next 1 year after the termination of the use of the products or services.

    If you do not sign into your account for more than one year, so your account will be inactive for the mentioned time, all your data will be deleted, unless you have an active product under your account or your account is associated to a Learning Management System. The obligation under the first paragraph of this point is not affected by this.

    7. Rights of Data Subjects

    You have the right to contact the company Aviation Insider LTD at any time and request information and access to personal data and its processing. Further, you have the right to the deletion, to the correction of inaccurate or incomplete personal data, the right to limitation of the processing, to objection against the processing, to the information on the fact whether automated decision is being made, including profiling, further the data portability, and the right to withdraw the given consent. You can apply these rights to the Controller contacts stated below. With the eventual complaint, you can also turn to the Office for Personal Data Protection. You also have the right to be notified by us without undue delay about a personal data breach, if this violation would result in a high risk for your rights and freedoms.

If you have any queries or comments about information of personal data processing, please do not hesitate to contact us by phone +44 (0) 20 3287 1013 or at the e-mail address info@aviationinsider.co.uk or directly in writing to the address of the registered office of the company Aviation Insider LTD.

REGISTRATION & PASSWORD SHARING
The Seller reserves the right to refuse supply of goods (services) or subscription to any person or entity for any or no reason whatsoever. Registration is valid for a single user only. Through the registration process, user chooses a username and password (his/her account within our system). The user is responsible for maintaining the confidentiality of the username and password, and is also fully responsible for all activities that occur under his/her ID or password. The Seller does not allow any of the following:

any other person sharing username and password;

access through a single username and password being made available to multiple users on a network;

Seller’s servers use advanced functions for detection of password sharing. Any such occurrence will automatically be reported to the Seller by the system and user’s account may become temporarily blocked for further investigation or cancelled without entitlement for refund. Violation of any of the two articles above will be grounds for account termination without our obligation towards the Buyer for any compensation or reimbursement.

APPLICATIONS
User can use his/her account through all software platforms or applications offered by the Seller (iPhone/iPad application, OS X application, MS Windows software). User can be logged in through the online system or through any application. Buyer can use the account for the online system plus a maximum of three (3) devices. Only after logout it is possible to login through other application. Synchronization is provided for all platforms. It is required to run the synchronization at least once a month in order to revalidate the subscription.

ACCEPTABLE USE POLICY
The Seller has expended substantial time, effort, and funds to create this website and the goods offered. The website www.aviationinsider.co.uk is fully copyright protected. All material and all of the images located on this website and any materials / products sent to the user by e-mail or delivered in any other form from Aviation Insider LTD (hereinafter referred to as the “content”) or in any way relating to the website belong to the Seller. The user may retrieve and display content from the website on a computer screen, print a single copy of individual pages on paper and store such pages for caching purposes only, all for your personal and non-commercial use only.

The user (Buyer) MAY NOT do any of the following without prior written permission from the Seller:

reproduce, modify, commercially exploit, redistribute, mass-download, reuse, reproduce, repost, sell, publish or otherwise circulate any of the content, system or parts of the content or system (including using it as part of any library, archive or similar service)

remove copyright or trade marks from any material or copies of content made or obtained in accordance with these GTC

create a database in electronic or structured format by systematically downloading and storing the content or parts of the content

use the content on any other website or other networked computer environment

By accessing the Website, www.aviationinsider.co.uk, user agrees not to:

damage, modify, interfere with or disrupt access to the website or do anything which may interrupt or impair its functionality;

make any commercial or business use of the website and its content or resell or commercially benefit from any part or aspect of the website;

publish, post, distribute, or otherwise transmit defamatory, offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;

The Seller is entitled to prevent the user from accessing the website, without prejudice to any of Seller’s accrued rights, if the user is contravening this Acceptable Use Policy or any other term or condition of these GTC. If Buyer’s access privileges are terminated on the basis of this paragraph, the Seller will hold no obligation for compensation for any of user’s claims.

LIABILITIES 
The Seller takes all such steps as are reasonably necessary to provide a fast and reliable service, but exclude to the fullest extent permitted by law any liability for the security of the services on the website or for any disruption of the website however caused, loss of or corruption of any material in transit, or loss of or corruption of material when downloaded onto any computer system.

All of the goods (content) offered through the website Aviationinsider.co.uk or by the Seller has been thoroughly proof-read, examined and checked for inaccuracies and errors. However mistakes can happen. If you believe you have found an incorrectly presented data, please, let us know by e-mail at: info@aviationinsider.co.uk and we will address the issue promptly.

LINKED SITES
You may link your website to the home page of the Website at www.aviationinsider.co.uk provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Aviation Insider LTD reserves the right on demand, as it in its discretion thinks fit, to direct you to remove any links to the Website from your website and you shall promptly comply with any such direction or any other lawful direction that we may give to you in relation to the placing of any such link on your website.

You must not establish a link from any website that is not owned by you.

Our Website (or any part of its or content on it) must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in paragraph 4 above.

TERMINATION
The Seller is entitled to terminate user’s access to the website and/or other products or services without any prior notice to the user where (by way of example and without limitation):

there is a regulatory or statutory change limiting Seller’s ability to provide a website; or

user is abusing the services (goods) provided or are otherwise acting in breach of these GTC.

Organizations / Learning Management System SECTION
Any organization using the Aviation insider system, can upload it’s own study material or it’s specific question bank  (material) into the system. This material is visible only to users assigned under respective organization account (FTO/ATO/school students). The Seller does not claim any ownership rights to such material nor he is responsible for its content (in terms of copyright issues).  The organization is fully responsible for the content of uploaded material (in terms of copyright issues).

CONTACT
If you have any questions concerning any part of these GTC please contact us by email at: info@aviationinsider.co.uk

IX. CLOSING PROVISIONS

These General Terms and Conditions, including its components are valid and effective as of 1 January 2016.  GTC, including its components, are available at the registered office premises of business company Aviation Insider LTD. or electronically at www.aviationinsider.co.uk

Disclaimer

 The information contained in this website is for general information purposes only. The information is provided by Aviation Insider Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Aviation Insider Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Aviation Insider Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Refund & Returns Policy

Aviation Insider Refund & Returns Policy

When will I be refunded?

If you are not entirely happy with your purchase you can return your item/s within 14 days of delivery. (Physical products only)

Once we have received the product(s) and if appropriate, any packaging, a refund, minus any shipping costs will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

Subscription and digital Returns/ Refund Policy

All charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods.

Returns Policy

If you make a purchase online but change your mind once you’ve received your order, under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us within 14 days of receipt that you wish to return you product/cancel your subscription.

You will then have a further 14 days to return your product (if applicable).  You can return your goods by post or, in the event of downloadable goods, provide evidence that it has been fully deleted from your system, for virtual goods located on the Aviation Insider website, Aviation Insider will remove your access.  In the event that the product being returned is a downloadable or refundable product, a gift voucher or credit note will be supplied in place of cash refunds.

Faulty or Damaged Goods

If you make a purchase online but find when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to us to receive a full refund.

Your responsibility and our liability

Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound with us or our partner distributors.

We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them or try them on for size. This includes any original packaging and labels, particularly if the packaging forms part of the goods.

We do not accept liability for any goods that do not reach us nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage. In the event that substantial damage has been caused to the product the we reserve the right to refuse a refund or exchange.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you in full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.

Returning outside the returns period

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full.

We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.

Proof of purchase

No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.

Products that cannot be returned/refunded

Some of our products are not subject to refund. The products affected are:

  • Any course whereby the content has been accessed.
  • Any downloadable product which the customer cannot provide proof of its deletion.
  • Any Virtual Product located on www.aviationinsider.co.uk that has been accessed.
  • Subscriptions that have been automatically renewed.

Refunds for items bought using Paypal

PayPal Purchases do not differ from card purchases for refund purposes.

Refunds for items bought using a Gift card

If you paid for part of your order using a Gift Card, you will be refunded in eVouchers to the value originally spent with your Gift Card. Any remaining balance will be refunded to the payment card.

Promotional discounts & refunds

If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount.

Your Statutory Rights

Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.