Refund & Returns Policy

Aviation Insider Refund & Returns Policy

When will I be refunded?

If you are not entirely happy with your purchase you can return your item/s within 14 days of delivery.

Once we have received the product(s) and if appropriate, any packaging, a refund, minus any shipping costs will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.


Returns Policy

If you make a purchase online but change your mind once you’ve received your order, under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us within 14 days of receipt that you wish to return you product/cancel your subscription.

You will then have a further 14 days to return your product (if applicable).  You can return your goods by post or, in the event of downloadable goods, provide evidence that it has been fully deleted from your system, for virtual goods located on the Aviation Insider website, Aviation Insider will remove your access.  In the event that the product being returned is a downloadable or refundable product, a gift voucher or credit note will be supplied in place of cash refunds.

Faulty or Damaged Goods

If you make a purchase online but find when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to us to receive a full refund.

Your responsibility and our liability

Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound with us or our partner distributors.

We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them or try them on for size. This includes any original packaging and labels, particularly if the packaging forms part of the goods.

We do not accept liability for any goods that do not reach us nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage. In the event that substantial damage has been caused to the product the we reserve the right to refuse a refund or exchange.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you in full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.

Returning outside the returns period

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full.

We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.

Proof of purchase

No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.

Products that cannot be returned/refunded

Some of our products are not subject to refund. The products affected are:

  • Any course whereby the content has been accessed.
  • Any downloadable product which the customer cannot provide proof of its deletion.
  • Any Virtual Product located on www.aviationinsider.co.uk that has been accessed.
  • Subscriptions that have been automatically renewed.

Refunds for items bought using Paypal

PayPal Purchases do not differ from card purchases for refund purposes.

Refunds for items bought using a Gift card

If you paid for part of your order using a Gift Card, you will be refunded in eVouchers to the value originally spent with your Gift Card. Any remaining balance will be refunded to the payment card.

Promotional discounts & refunds

If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount.

Your Statutory Rights

Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.