Cabin Crew Training

Safety and security

This is the most important part of the course, as this is the main reason why there are cabin crew on board the aircraft. Subjects being discussed during this part of the training are:

  • Crew resource Management (communication within the crew) This subject covers A day in the life of CC, Human Factors, Attitudes & behaviours, Stress & stress management, Fatigue, Situational awareness/Information acquisition, Hudson River case study, Personal Learning & assessment
  • Safety Equipment: Definition/type of Emergency, Planned emergencies, Ditching, Crowd control/psychology, Turbulence, Pilot incapacitation, Decompression
  • Emergency Procedures (for specific aircraft)
  • First Aid: Thsi subject will cover: The unconscious passenger, First Aid kits, Cardio Pulmonary Resuscitation, Shock, Fainting, Eustachian tubal function, Heat Stroke, Sunstroke, Airsickness, Choking, Asthma, Anaphylaxis, Hyperventilation Burns and scaldsWounds, Fractures & soft tissue injuries, Cardiac conditions, DVT/Strokes, Emergency childbirth, Death on board, Diabetes, Epilepsy, Cosmic Radiation Circadian Rhythm/Fatigue/Sleep
  • Aviation Security Procedures
  • Dangerous Goods: This subject will cover: Security Governing Bodies, Airport planning requirements, Screening, Aircraft Security Security Searches, In flight security, Disruptive passengers, Classification of Dangerous Goods & packaging
  • Emergency Procedures and Slide Evacuation
  • Fire and Smoke / Wet Drills:This subject will cover: Flotation equipment, Wet drill brief, Ditching practical, Flight Time Limitations: Fire indications, triangle of fire & coordination, Fire locations & generic drills, Ground based emergency services, Search & Rescue, Survival
  • Pilot Incapacitation (includes Flight Deck Oxygen Systems)
  • In-Flight Medical Care
  • Familiarisation Flights
  • Conflict Management
  • Customer Care
  • Sales Techniques
  • Door Operation

Customer Service 

A key element of success will be the competence of cabin crew who are supposed to be motivated and self-conditioned for team success exercising intuition and dedication to ensure customer’s loyalty.

Delivering customer service to a high standard is an important and challenging task. But it is also very satisfying and rewarding. In order to satisfy passengers with high quality customer service, cabin crew members need to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. They are trained to deal with security and emergency situations which may arise and can administer first aid to customers.

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialisation to ensure the safety and comfort of passengers in line with industry regulations.

This part of the course is very different for each airline. Some airlines have a multiple booking classes (economy, premium, economy, business and first class) and offer a meal and drink service for free. Other airlines have only one booking class and offer meals and drinks for sale.

Costs

The costs for internal training course are different for each airline as well.

  • Some airlines start paying a salary during the course.
  • other airlines only pay after the course is complete.
  • While there are also some airlines that ask their future cabin crew to pay for their training course.

Other

Cabin Crew Uniform Standards: This is another important part of the training, Since you are the face of the airline you will told what you can and cant to with your hair to your watches and how to cover up tattoos.