Interview

How to Dress

  • Neat and tidy hair. Women: a bun or french twist is best, with no flyways or lumps. Men: cleanly shaven, with hair styled so that no parts of the style are noticeably shorter than others (ie do not have a number one on the sides and number 3 on top)
  • Cover your blemishes! It is not important to wear thick, caked- on layers of makeup, but rather to cover your imperfections and accentuate your natural features with a few clever tricks. Even men can use a light sheen powder to eliminate redness and moisture if they are feeling a little flustered or sweaty.
  • Business Attire is a must. For women, it’s best to wear a skirt or dress with stockings to show off your legs! The role is largely based on image and thats from head to toe.
  • Jewellery: should be kept to a bare minimum. Try to avoid wearing necklaces and bracelets, you won’t be allowed to wear them with your uniform. Stick to one pair of modest earrings per ear, and wear a watch to keep track of time, and indicate your appreciation for punctuality 
  • Tattoos: Unfortunately, if you have visible tattoos on your body (arms, hands, feet, legs, face, neck, ears, shoulders), most airlines will either refuse you, or alternatively make you remove/ cover them permanently. The same goes with piercings. The only acceptable ones as far as I am aware is one hole per ear. 

Research the Airline you apply for!

Follow this guide:

  • What is the airline’s mission statement?
  • Where do they fly to?
  • Are there any future plans for expansion or growth?
  • What airports do they fly out of?
  • Who are the airline’s major competitors?
  • How many employees do they have at any one time?
  • What products and services do they offer?
  • What do you like about this particular airline?
  • What is the airline’s customer care policy?
  • How long have they been operating?

How to answer Interview Questions

A lot of the questions will require you to think about past work experiences you’ve had. For those who are applying for internships, apprenticeships or have no previous work experience, you can still talk about extra-curricular activities, what you achieved while being a member of a university society, or school projects you have been involved in, as an example.

The answer to these questions will usually be between a minute and three minutes long.

S – tell them what the SITUATION was

T – Explain what the TASK was that you had to do

A – Tell the interview panel what ACTION you had to take and why it was effective

R – Finally, tell the interview panel what the RESULT was following your actions. Always try to ensure that the outcome or result was positive. By following the S.T.A.R structure for responding to interview questions you will be ensuring that your responses are both concise and relevant.

One on One Interview

During the interview, you are likely to be asked questions relating to the following areas:

  • What you know about the role of a cabin crew member.
  • The reasons for applying and why you want to join this particular airline.
  • What you know about their airline.
  • How you deal with specific situations in your working life and what you learn from them.
  • Challenges faced by the airline.
  • Your own personal qualities and attributes.
  • Your strengths and weaknesses.
  • Team-working skills
  • Respect and diversity

Sample Questions:

  • What do you think are important qualities of a Cabin Crew Member, and what can you bring to the company?
  • What has been your biggest/proudest achievement in your life?
  • Tell me about a time you anticipated/experienced a problem within a team and developed preventative methods?
  • Name three personal characteristics that best describe you?
  • Describe a time when you took the initiative to accomplish something?
  • When have you demonstrated good communication?
  • Tell me about a time when you had to make an important decision with limited facts?
  • How would you describe your leadership style?
  • Tell me about a time when you anticipated potential problems and developed preventative measure?
  • When have you dealt with an awkward situation?
  • Tell me about a time when you were tolerant of an opinion that was different from yours?
  • How would you deal with a very experienced Cabin Crew Member who wasn’t following the rules?